Refund Policy

Overview

At AlgoTicker, we want you to be satisfied with our no-code trading bot builder platform. This refund policy outlines the terms and conditions for refunds on our subscription services.

Free Trial Period

We offer a free trial period for new users to evaluate our platform. During this trial period, you can:

• • Test our visual drag-and-drop bot builder
• • Create and backtest trading strategies
• • Explore all platform features
• • Access customer support

No payment is required during the trial period. You may cancel at any time during the trial without any charges.

Subscription Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 30 days of your paid subscription, you may request a full refund.

Conditions for Refunds

Refunds are available under the following conditions:

• • Request is made within 30 days of initial subscription payment
• • Account is in good standing with no violations of our Terms of Service
• • No excessive usage that indicates abuse of the refund policy
• • Technical issues that cannot be resolved by our support team

Non-Refundable Items

The following are not eligible for refunds:

• • Custom integration services or one-time setup fees
• • Third-party services or broker integration fees
• • Subscriptions older than 30 days
• • Accounts suspended or terminated for Terms of Service violations
• • Partial month subscriptions (prorated amounts)

Trading Losses and Platform Limitations

• • Trading strategies created or deployed using our platform
• • User-created bots or algorithms that perform poorly
• • Market volatility or unfavorable market conditions
• • Broker API failures, delays, or connectivity issues
• • Third-party service interruptions or technical failures
• • User error in strategy configuration or bot setup
• • Inadequate testing of strategies before live deployment
• • Server downtime, maintenance, or technical issues

No refunds will be provided for losses incurred due to trading activities. Users are solely responsible for testing their strategies thoroughly and understanding the risks involved in algorithmic trading.

Refund Process

How to Request a Refund

1. 1. Contact our support team at support@algoticker.com
2. 2. Provide your account details and subscription information
3. 3. Explain the reason for your refund request
4. 4. Allow 3-5 business days for review and processing

Processing Time

Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your financial institution to process the refund.

Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting customer support. Cancelled subscriptions remain active until the end of the current billing period.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of the service after policy changes constitutes acceptance of the new terms.

Contact Information

If you have questions about this refund policy, please contact us:

• Email: support@algoticker.com
• Phone: +91 94038 90595
• Address: 5, 1st Floor, So Lucky Corner, Above Sunder Hotel, Opp Gawade Hospital, MG road, Vile Parle East, Mumbai - 400057